Precious Kalu Esq., a legal practitioner, has issued a formal notice of intent to sue Dana Air over the airline’s failure to refund a client’s ticket money.
In a letter addressed to Dana Air’s administrative office, Kalu Esq. alleged that despite submitting a refund request on April 25, 2024, following the runway overshoot incident, the airline failed to refund the ticket money.
The request was made through the designated WhatsApp number and email address provided by Dana Air.
According to Kalu, after a delayed response, the airline requested identification and account details on May 2, 2024, which were promptly provided.
However, Dana Air has since deactivated its X account and ignored subsequent messages, leaving the client without a refund.
The letter asserts that this constitutes a breach of contract and negligence, and demands a refund within seven days. Failure to comply will result in legal action to recover losses and seek damages.
This development raises concerns about Dana Air’s handling of customer refunds and its communication with affected passengers.
As the airline faces legal action, it remains to be seen how this situation will be resolved.
