Mobile Network Operators have been requested by certain Federal Capital Territory (FCT) telecom customers to enhance their offerings in order to keep up with the recent increase in their rates.
In separate interviews with NAN on Monday in Abuja, they made the decision.
According to the subscribers, mobile networks may continue to experience outages for hours even with the rise in membership rates.
The Nigerian Communications Commission’s Executive Vice-Chairman, Dr. Aminu Maida, stated in a February 6, 2024, article that the commission would hold service providers responsible for subpar service delivery.
One of the users, Mr. Ogah Paul, claimed that although he had adequate bandwidth on his network, his epileptic network prevented him from accessing the internet.
He called on service providers to address the issues pertaining to subpar services.
“The only thing they know is to drain data without any good service delivery. I feel like crying because of a problematic network. I have been receiving server errors since morning.
“To even download and watch a video sent to me since, takes me almost one whole day. “I wonder if members of staff of the service providers are enjoying the service they render to us.
“We cannot make calls, access the internet or even receive calls,’’ he said.
He claims that the network providers regrettably display some of the best advertisements for their goods and services, which they are unable to match.
Another subscriber, Mr. Victor James, claimed that although he had adequate data, he was unable to use it to his satisfaction.
“Why does their data plan not reflect immediately when you buy data? Sometimes it takes as much as 24 hours to reflect.
“I am tired of this. The network is really bad. I have enough data but I cannot use it the way I want.
“I hope the issues get resolved as soon as possible so that I can access my data without further delay,” he said.
Nevertheless, Ms. Josephine Tanko informed NAN that she was not experiencing any issues with her network providers.
“It is fast and reliable. I think it is the network that gives the best internet speed and quality.
“It will always be my best that is why I will always choose it over any other network,” she said.
She called on networks that did not fulfill their subscriber’s expectations to guarantee that they enhanced their offerings.
